Frequently Asked Questions
How do I schedule an appointment?
Call us at (317) 274-7372 (Adult), (317) 274-2500 (Pediatric) from 8:00 A.M. to 4:30 P.M. Monday through Friday. Before you call to make an appointment, please do the following:
- Be prepared to describe your injury/medical concern as exactly as you can to our appointment personnel so that they can schedule you with one of our physicians who has the specialty training to best treat you.
- Check with your insurance carrier to make sure that Orthopaedic Surgery is in its network of approved providers.
- Obtain all of the referrals which your insurance carrier requires.
Physicians wishing to refer patients may call our clinic during regular hours at (317) 274-7372 for Adult or (317) 274-2500 for Pediatriatic.
Are there special considerations of which I need to be aware because I am making my first visit to Orthopaedics?
Yes. Please be prepared to do the following:
- Arrive 15 to 20 minutes before your appointment time so that you can fill out necessary forms..
- Bring your insurance card.
- Bring any copies of medical records and x-rays if you have had previous treatment for the injury for which you have an appointment.
- Bring all of the required referral forms because your registration will take less time.
How do I contact my physician if I have a medical emergency which occurs after normal office hours?
You may call the hospital operator at (317) 274-5000 and ask for the Orthopedic resident on-call.
How can I contact your office?
Our staff is available to help you during our normal business hours - 8 a.m. to 5 p.m. Monday through Friday. You can contact us at 317-274-7372.
Our physicians see patients during the same hours. We have several locations at which you can be seen. To view locations, please click on the "Clinical Services " link.
How far in advance should I make an appointment?
One of our physicians, typically, will see an emergency within 24 hours. The appointment availability of specific physicians varies. If you are willing to see whichever of our physicians is available and be willing to travel to any of our offices, we generally can schedule an appointment within 24 hours.
Where do your physicians see patients?
See Clinical Services .
What should I do if I find it necessary to cancel an appointment?
Please cancel an appointment at least 24 hours in advance by calling our office at (317) 274-7372 (Adult) or (317) 274-2500 (Pediatrics)
What should I do if I have a question which I would like my physician to answer?
Call our office at (317) 274-7372 (Adult) or (317) 274-2500 (Pediatrics). Your physician or the appropriate staff member will return your call as quickly as possible with an answer.
When are co-payments due?
Co-payments are due the day of your appointment
Am I responsible for charges not covered by my health plan?
Yes. Any charges which your insurance carrier or your secondary insurance carrier(s) will not pay are your responsibility. If you have a workers' compensation claim, you are responsible for all of the charges for which the BWC or your insurance carrier will not pay.
Whom do I call if I have questions regarding my bill or /insurance claim?
Call Billing Services at 1-800-400-8238.
Is there a wheelchair available at each of your offices?
There is a wheelchair available at each of our clinical offices.
Do you see patients of all ages?
Yes. We have specialists for every age group.
Are you accepting new patients?
Yes. We always accept new patients.
